I bought something from Dr Martens but it doesn't fit or I don't like it. I'm wondering if I can go to their retail store to return or exchange it.
7 answers
Mon Jan 13 2025
Returns and exchanges from third-party vendors or wholesalers are not accepted.
Mon Jan 13 2025
We apologize sincerely for any trouble this may cause.
Mon Jan 13 2025
Currently, online purchases cannot be returned or exchanged at Dr. Martens Retail Stores.
Mon Jan 13 2025
This policy is in place to ensure a smooth and efficient return process.
Mon Jan 13 2025
We understand that this may cause inconvenience for some customers.