My Binance account has been suspended and I'm not sure why. I need to know the steps to take to unlock it so I can access my funds and continue trading. Can someone help me with this?
5
answers
HallyuHype
Thu Mar 13 2025
To unlock your account, you are required to submit a video to the Customer Service team for verification purposes.
BlockchainWizard
Wed Mar 12 2025
In the video, you need to ensure that you are sitting directly in front of the camera. This is to authenticate your identity and confirm that you are the legitimate owner of the account.
EclipseSeeker
Wed Mar 12 2025
While recording the video, it is important to maintain a clear and visible face. Avoid wearing hats, sunglasses, or other items that may obscure your facial features.
Michele
Wed Mar 12 2025
During the video submission process, you may be prompted to answer some security questions. These questions are optional but can help further verify your identity.
Luca
Wed Mar 12 2025
Some users might need to answer specific security questions related to their account. These questions could be about your personal information, account details, or previous transactions.